MRG Volvo Chippenham

Alex Simmonds
5 Star
Recently visited this dealership after lockdown. I was looking at lots of cars and I now have two on my shortlist. Very professional as well as Covid safety in place.
Thursday 15th April 2021

neil molyneux
1 Star
Appalling customer service Booked a service appointment online. 2.5 hours after the car was due to be collected I called to find out what was going on. The responses were: 1. We haven't done collection in a month due to furlough. 2. You booked on Volvos system so its wrong. 3. We haven't got your booking. 4. Oh I've found your booking and haven't got round to it. But it was booked over a week ago. 5. Its not our fault. 6. We won't collect it anyway as its not in our area. The service agent blamed everyone but themselves. From its Volvos fault, the booking wasn't confirmed, even though we had a booking confirmation. IF can avoid this dealerships service department you should do so. They have absolutely no idea of how to provide customer service. Its just not worth aggravation dealing with them.
Tuesday 16th February 2021

Corinne Knight
5 Star
The service and customer care are excellent. A comfortable area for you to wait whilst your car is being dealt with and free coffee. Clean and well managed with friendly accommodating staff. Very impressed. My car was serviced there and the technician came through and answered questions I had, explaining everything clearly. I left feeling confident and satisfied. On the roads these days, that sort of confidence is a must. Thanks Volvo.
Wednesday 9th October 2019

Andy Jones
5 Star
This is now the Ford Dealership they still sell quality used Volvos. Very friendly non pressure informative team and a great show room. I have just ordered a New Ford Kuga MHEV ST LINE X in Black
Thursday 10th December 2020

kabir lethbridge
5 Star
Chris from the service department was Super super helpful, very polite, amazing customer service, thanks so much for all your help 😊
Thursday 17th December 2020