Mastertrade Supplies Ltd

bad luck (badluck)
5 Star
Was struggling to find a Click Surface pattress and by chance came across this place. Very competitive pricing and they’re just down the A41 which is a bonus. Friendly, helpful staff. Will be using them for upcoming projects.
Friday 24th June 2022

Dan
1 Star
I placed an order for an item which was 100% unquestionably showing in stock, but the day after placing the order I received an email stating that the item was in fact not in stock and there would be a 15 day wait. I replied to the email stating I would begrudgingly wait for the item to come back in stock. I did not receive any acknowledgement to my email. 15 days came and went without any word from MasterTrade so I sent them an email asking when I could expect the item. Several days again past without a reply so I emailed them again. True to form days passed and again no reply. After being ignored twice and now 23 days after placing my order I was forced to raise a PayPal claim (So glad I paid with PayPal). Funnily enough after being repeatedly ignored I received an email almost instantly after raising the PayPal claim from an Ash Cowern, in disbelief that I'd had the afront to raise the claim and to basically say he was washing his hands of it as it was now in PayPal's hands. No apology for any inconvenience, just a passive aggressive and almost insulting attitude and an attempt to push the blame on me for firstly having the audacity to email them on a Thursday (They don't read/reply to emails after Thursday apparently) and then having the brass neck to email them over the weekend (They also don't read/reply to emails on the weekend). I was basically blamed for ordering an item that was out of stock in a mocking email from Ash, where he went out of his way to bold and change the colour of the words 'Out of Stock' to make his point. I was expecting an apology, perhaps some attempt to resolve the problem, but instead all I received were accusations and mockery. I replied the item was in stock when I ordered it, otherwise I would not have ordered it. Again I received another curt reply stating that their stock is updated daily so this could not have been the case. I guess the insinuation was I must be either stupid or lying? At this point I realised I was wasting my breath. So in summary weeks wasted, repeatedly ignored, no apologies and finally insulted by basically being called stupid and or a liar, and I still have a Paypal claim to look forward to. My advice avoid like the plague. Also maybe send Ash on a customer service course.
Saturday 3rd September 2022

Dean Holt
1 Star
Ordered from this company and tried to cancel before the package had being despatched but they wouldn’t let me and sent it anyway. The package than didn’t arrive to my property and I asked for a refund which they said I had to send the package back which I couldn’t do because I never received it. Also they have no complaints process just a passive aggressive employee on the phone.
Wednesday 7th September 2022

Joshua Stainsby
5 Star
Great group of people. Fast delivery and have always done their best to help whenever I've called just wish their actual branch was closer to me!! ;)
Sunday 10th July 2022

Paul Yates
5 Star
Brilliant service and fusebox outstanding , Alec on phone was helpful and polite . We will be using these guys in the future.
Thursday 23rd June 2022